Developing people
Clear expectations, recurring one-on-ones and practical coaching. I use SMART goals and career conversations to give people direction, accountability and room to grow.
Jacob LebsockIT operations & service delivery leader
Building stronger teams.Making technology work better.
I’m Jacob Lebsock, an IT operations and service delivery leader with 15+ years across enterprise support, consulting, and managed services. I lead global technical teams, develop people, and improve how technology services are delivered.
Denver, Colorado
Technical rootsPeople first
- Years in enterprise IT
- 15+
- From hands-on support to service delivery leadership.
- Technical professionals
- 16
- A globally distributed team of engineers, architects and business analysts.
- Teammate satisfaction
- 72% → 82%
- A 10-percentage-point improvement; 3.6 percentage points above the organizational average.
How I lead
Clear expectations.
Room to grow.
My approach pairs clear expectations with regular coaching and practical accountability. I stay close to the work while keeping team development and service commitments in view.
Explore my experienceRunning dependable services
I own service performance and escalations, connect the right teams, and keep scope, staffing and delivery commitments in view. Reliable services depend on clear ownership.
Improving how work gets done
I bring structure to initiative tracking and prioritization, and contribute to useful automation— including recurring device-count reporting through Power Automate and vendor APIs.
A little about me
Technical roots.
A people-first approach.
My career has taken me from desktop support and systems work into consulting and people leadership. I understand the work behind the services, and I care about the people doing it.
More about meOutside my day job
Curiosity, put to work.
Independent work, in development.
In active development
JobProof
An independent application in active development for office and field workflows. I’m using it to explore practical job documentation, useful interfaces and the challenges of dependable local capture.
Ongoing exploration
Jacob Lab
My personal automation sandbox: ongoing exploration of practical workflows, software and portable, self-hosted applications. This independent work is a way to learn and test ideas outside my day job.
Let’s connect
Good work starts
with a conversation.
Leadership, service delivery, or the next opportunity.
I’d welcome a conversation.